Just Host is a trading name of WebServ Limited. We may refer to ourselves below as us, Just Host, WebServ Limited. The customer may be referred to as you, the customer, or the client in the terms and conditions below. By using our website, placing an order, or using our services you agree to the following terms and conditions. We may change, update or modify these at any time without warning.
WebServ Limited is not responsible for data backup or protection, we may offer backup as part of any services but cannot guarantee the usability of any backups taken. It is the sole responsibility of the customer to keep regular offsite backups. We will not be held responsible or liable for any data loss when using our services.
Our services cannot be used for anything that is defined as illegal under UK law. Any services also cannot be used for the purposes of hosting, facilitating, or running any of the following; – Bitcoin or any form of CPU, GPU & CHIA mining. – Phishing websites – Carrying out (D)DoS attacks – Botnet commands & control servers – Spoofing of IP addresses – Sending unsolicited emails or distributing malware – Port scanning (includes zmap) – The use or sharing of cracked or un-licensed software – Hosting Content that may endanger others based on their ethnicity, religion or sexual preferences – Creating tunnels to other data centres or machines with the purpose of providing DDoS protection or Mitigation – Any service offered on a “dark” or “blackhat” forum/website. Breaking any Illegal & Banned Use Cases or being flagged on systems such as Spamhaus will result in a £25 fine per flag.
Invoices will be created and emailed to you 14 days before the renewal date of your service.
Payments are expected to be made on time, if payments are not made on time a 10% late fee will be added to the invoice.
In the event, an invoice is overdue the service will be suspended.
No access will be provided to services that have outstanding balances for any reason including but not obtaining backups or saving data.
If a service remains overdue for 7 days the service will be deleted, we will not take any backup of data prior to it being deleted. Once the service has been deleted we cannot recover the service at this point.
If a backup does remain and is usable and the customer requires it to be restored a fee of £25 will be applied.
Once a service has been activated we do not provide refunds on our services.
Ordering and Service Deployment
We advise on our service pages on the deployment time frames for each service, this may be delayed in some instances. We run a number of security checks on each order to keep our services, network, and customers secure. If an order requires a manual review this will be processed during standard United Kingdom office hours which are 9 am – 5 pm Monday to Friday excluding public holidays. We aim to process all manual review orders as soon as possible. We may contact you for further information or proof of identification.
The customer agrees to supply legitimate information at all times on the account, failure to supply a legitimate and up-to-date information on the account may lead to service suspension/termination without prior notice.
Orders submitted using proxy or VPN services will be rejected and canceled.
If we are made aware of a payment dispute such as PayPal, Card issuer chargeback all services under that will be suspended and will remain in this state until all outstanding issues are resolved.
We may share payment information to online fraud prevention databases, this information may be but is not limited to name, address, telephone number, email address, company name if applicable, and PayPal email address if applicable.
Disputed payments will result in an admin fee of £75 being applied to the account, this fee is to cover the time used to collect all information from the client’s account and respond to the dispute. This fee will be required to be paid within 14 days of the invoice creation, failure to pay this invoice in full within this time will result in further collection activity which may incur further fees and court costs which will be added to the outstanding balance.
The balance may be made up of but not limited to the disputed charge amount, £75 admin dispute fee, and any further legal or collection costs we incur during standard collection activity of the debt.
VPS/Virtual Private Servers
We may suspend services for the following but not limited to the following reasons:
Web Hosting (StackCP Hosting)
The Shared Hosting Services comprise the provision of web space on our servers to enable you to upload pages and files for the purpose of publishing websites. The Shared Hosting Services allow you ‘unlimited’ server space for normal routine “non-file-distribution” web usage. For websites that allow downloading of video, audio or other files we reserve the right to impose a bandwidth limit of two hundred and fifty (250) gigabytes per calendar month. Non-file-distribution usage will remain unaffected by any limit imposed on downloading of video, audio or other files. In your use of the Shared Hosting Services (other than where you are using your own virtual private server), you may not:
MySQL Databases are limited to 1024 megabytes in size, when they reach this size we will notify you.
You may use the Hosting Services only for lawful purposes. You may not use the Hosting Services:
These content standards apply to any and all material that you allow to be hosted through the Hosting Services and to any interactive services associated with it. You must comply with the spirit of the following standards. The standards apply to each part of any Material as well as to its whole. Material must: be accurate (where they state facts) be genuinely held (where they state opinions) comply with applicable law in the UK and in any country from which they are posted
Material must not:
ZERO TOLERANCE SPAM POLICY
We take a zero tolerance stance against the sending of unsolicited email, bulk emailing and spam. We may terminate the account of any user who send out spam with or without notice Websites advertised as spam may not be hosted on our servers. This provision includes, but is not limited to, spam sent via fax, phone, postal mail, email, instant messaging or newsgroups. Any user account which results in our IP space being blacklisted will be immediately suspended and/or terminated. WebServ Limited reserves the right to require changes or disable as necessary any website, account, database or component that does not comply with our policy WebServ Limited reserves the right to charge the holder of the account used to send any unsolicited email, a clean-up fee or any charges incurred for blacklist removal at our sole discretion
SUSPENSION AND TERMINATION
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the Hosting Services. When a breach of this policy has occurred, we may take such action as we deem appropriate. Failure to comply with this acceptable use policy constitutes a material breach of the our terms and conditions of sale upon which you are permitted to use the Hosting Services, and may result in our taking all or any of the following actions: immediate, temporary or permanent withdrawal of your right to use the Hosting Services immediate, temporary or permanent removal of any Material uploaded to our servers issue of a warning to you issue of legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach further legal action against you disclosure of such information to law enforcement authorities as we reasonably feel is necessary
We may apply a fee to transfer services between customers. This fee may apply to one time fee or special offer/limited edition packages. The fee will be charged at £3 GBP or customers account currency equivalent at the time of the request.
CHANGES TO OUR ACCEPTABLE USE POLICY
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.